HEAT FAQs

Who can use HEAT?

Any active duty service member (SVM) or their spouse moving onto a Navy installation. Also, DoD civilians transferring to overseas Navy installations.


Does using HEAT place the SVM on the housing wait list earlier or in a higher spot?

No. Position on the housing wait list is determined by regulations based on SVM housing priority and detachment date from current duty station. HEAT allows SVMs to make earlier contact, complete their application and, after receiving orders, be placed on the wait list.


Is it necessary to use a government computer for HEAT?

You can access and use HEAT from ANY computer. You do not need a government computer or a CAC to use it. All you need is the social security number of the SVM.


Is HEAT secure?


HEAT meets all DoD requirements for protection of your privacy and personal information.  


I don’t have my orders but I know where I’m going. Can I use HEAT?

YES! SVMs or their spouses may use HEAT at any time to request information about housing or to check on their eligibility for Navy or privatized housing.


What information do I need to provide for HEAT?

Like other Navy processes, the SVM’s social security number and last name are used to access your record. In addition, you will need to provide the applicant’s best contact phone number and email address.


Can unaccompanied SVMs and civilian personnel entitled to military housing use HEAT?

YES! Unaccompanied SVMs and civilian personnel are encouraged to utilize HEAT to contact the Housing Service Center (HSC) at any Navy installation.


Does HEAT allow the SVM to select the type of housing they want?

This is not a current feature.


Can SVMs/Spouses apply to more than one installation?

Yes, you may submit HEAT applications to as many installations as you like. You will be contacted by, and receive information from, each installation.


I’ve applied. What happens next?

Someone from the HSC will contact you within one business day to get the process started. PLEASE NOTE: Some Navy Housing Service Centers have limited staffing. If you have not received information from the HSC in a reasonable amount of time, please contact them directly.


I couldn’t find my installation in HEAT. Aren’t all Navy locations supposed to be listed?

HEAT is available at all Navy locations with a Navy Housing Service Center (HSC). At a few large Navy installations there is a single HSC that serves several commands in the area (e.g., San Diego and Hampton Roads serve all of the commands in the metro area). At Joint Base Andrews, Joint Base Charleston, and Joint Base McGuire-Dix-Lakehurst, all of which are managed by Air Force Housing, and Presidio of Monterrey, which is managed by Army Housing, HEAT is not available because the housing is not managed by the Navy. If you have orders to, or are interested in, a location not listed in HEAT, please contact that Installation directly. A more comprehensive list of and contact info for Navy HSCs is available at the Housing Quick Reference.


If HEAT checks DEERS for my eligibility information, why do I have to supply so much additional information to the HSC?

At this time, HEAT cannot verify your DEERS information is accurate and this requires us to ask for additional information (e.g., which dependents will be residing with you) to ensure appropriate processing for housing. We may also need to collect additional information that DEERS does not supply to accurately determine your eligibility and placement on the wait list. Some HSCs will choose to use a check sheet, and others may choose to use a Form DD-1746. We apologize for the apparent redundancy and hope to have the whole HEAT process automated in the near future.


I submitted an application, via HEAT. They responded with an email directing me to download and fill out a PDF application. This doesn’t seem very automated.

Housing Service Centers (HSCs) prefer to contact you and complete your application over the phone. However, due to time zone differences and occasional difficulty in contacting a customer by phone, HSCs may need to request application information via email. You are always welcome to call the HSC at your convenience and speak directly to your counselor

Learn More About HEAT

Who can use HEAT?

Any active duty service member (SVM) or their spouse moving onto a Navy installation. Also, DoD Civilians transferring to overseas Navy installations.

Does using HEAT place the SVM on the housing wait list earlier or in a higher spot?

No. Position on the housing wait list is determined by regulations based on SVM housing priority and detachment date from current duty station. HEAT allows SVMs to make earlier contact, complete their application and, after receiving orders, be placed on the wait list.

Is it necessary to use a government computer for HEAT?

You can access and use HEAT from ANY computer. You do not need a government computer or a CAC to use it. All you need is the DoD ID number of the SVM.

Is HEAT secure?

HEAT meets all DoD requirements for protection of your privacy and personal information.

I don’t have my orders but I know where I’m going. Can I use HEAT?

YES! SVMs or their spouses may use HEAT at any time to request information about housing or to check on their eligibility for Navy or privatized housing.

What information do I need to provide for HEAT?

Like other Navy processes, the SVM’s social security number and last name are used to access your record.

In addition, you will need to provide the applicant’s best contact phone number and email address.

Can unaccompanied SVMs and civilian personnel entitled to military housing use HEAT?

YES! Unaccompanied SVMs and civilian personnel are encouraged to utilize HEAT to contact the Housing Service Center (HSC) at any Navy installation.

Can SVMs/Spouses apply to more than one installation?

Yes, you may submit HEAT applications to as many installations as you like. You will be contacted by, and receive information from, each installation.

I’ve applied. What happens next?

Someone from the HSC will contact you within one business day to get the process started. PLEASE NOTE: Some Navy Housing Service Centers have limited staffing. If you have not received information from the

HSC in a reasonable amount of time, please contact them directly.

I couldn’t find my installation in HEAT. Aren’t all Navy locations supposed to be listed?

HEAT is available at all Navy locations with a Navy Housing Service Center (HSC). At a few large Navy installations there is a single HSC that serves several commands in the area (e.g., San Diego and Hampton Roads serve all of the commands in the metro area). At Joint Base Andrews, Joint Base Charleston, and Joint Base McGuire-Dix-Lakehurst, all of which are managed by Air Force Housing, and Presidio of Monterrey, which is managed by Army Housing, HEAT is not available because the housing is not managed by the Navy. If you have orders to, or are interested in, a location not listed in HEAT, please contact that Installation directly. A more comprehensive list of and contact info for Navy HSCs is available at the Housing Quick Reference.

If HEAT checks DEERS for my eligibility information, why do I have to supply so much additional information to the HSC?

At this time, HEAT cannot verify your DEERS information is accurate and this requires us to ask for additional information (e.g., which dependents will be residing with you) to ensure appropriate processing for housing. We may also need to collect additional information that DEERS does not supply to accurately determine your eligibility and placement on the wait list. Some HSCs will choose to use a check sheet, and others may choose to use a Form DD-1746. We apologize for the apparent redundancy and hope to have the whole HEAT process automated in the near future.

I submitted an application, via HEAT. They responded with an email directing me to download and fill out a PDF application. This doesn’t seem very automated.

Housing Service Centers (HSCs) prefer to contact you and complete your application over the phone. However, due to time zone differences and occasional difficulty in contacting a customer by phone, HSCs may need to request application information via email. You are always welcome to call the HSC at your convenience and speak directly to your counselor.

Be sure to bookmark this page as all HEAT updates and links will be posted here!

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